Privacy Policy

1. Introduction

SilentOwlStudio ("we," "our," or "us") prioritizes your privacy. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your information when you visit our website silentowlstudio.site or utilize our yacht charter services.

Your acceptance of our data practices is a requisite for using our services. This policy adheres to pertinent privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

The personal information you consciously furnish to us includes details provided when you:

• Reserve a yacht charter
• Reach out to us via our website or phone
• Subscribe to our newsletter
• Complete forms on our website
• Take part in surveys or promotional events

The types of information we gather include:

• Identifying and contact data (email, phone, address)
• Financial details (securely processed through third-party entities)
• Yacht charter preferences and specifics
• Emergency contact detail
• Food restrictions or health-related information if you choose to disclose it

2.2 Information Collected Automatically

We automatically amass certain data about your device and your interaction with our site:

• IP address and geolocation data
• Web browser specifics
• Visited pages and duration of site interaction
• Originating webpages
• Device specifications (model, screen size, etc.)

2.3 Cookies and Related Technologies

Cookies and akin tracking methodologies are utilized to improve your experience on our platform. They enable us to:

• Maintain your site preferences
• Assess site usage and efficacy
• Deliver tailored content
• Refine our offerings

Management of cookie preferences is possible via your browser settings or our cookie consent mechanism.

3. How We Employ Your Information

The purposes for which we use the collected data include:

• Service Provision: Facilitating yacht charter services, reservation processing, and engaging with you apropos your bookings
• Client Support: Addressing your inquiries and providing support
• Transaction Handling: Conducting payment transactions and managing accounts
• Security: Ensuring operational safety and guarding against deceptive activities
• Promotional Activities: Dispatching marketing communications and updates, subject to your permission
• Site Enhancement: Analyzing interaction trends to amplify website functionality
• Regulatory Adherence: Observing legal and regulatory mandates

4. Disclosure and Sharing of Information

Your personal information is never sold, traded, or rented out to external parties. We might divulge your information under these conditions:

4.1 Vendors

Your information might be shared with vetted third-party vendors who support us in areas such as payment processing, site hosting and upkeeping, email marketing, data analysis and optimization, and client support.

4.2 Legal Obligations

We might reveal your details if mandated by law or in response to legal proceedings, court orders, crises, or if necessary for fraud or illicit activity investigations.

4.3 Business Changes

During a merger, acquisition, or asset sale, we might transfer your data as part of the transaction.

5. Information Protection

We enforce fitting technical and organizational measures to guard your personal data against illicit access, modification, dissemination, or obliteration. Measures encompass encryption, secure servers, controlled access, periodic evaluations, and workforce education.

Be advised, no method of information transmission or electronic storage is completely impervious. Therefore, we cannot assert the absolute security of your data.

6. Data Retention Periods

We hold your personal data solely for the duration necessary for the reasons it was assembled or as legally required. Retention periods typically are:

• Charter records: 7 years for tax/legal rationale
• Marketing communications: until you opt out or elect to delete
• Web analytics: 26 months
• Support interactions: 3 years following the last communication

7. Rights and Choices

Your rights encompass access to data, modifications, elimination (as per legislation), data portability, marketing opt-outs, and cookie preferences management. You may exercise these rights by reaching out to us as instructed below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for site usage studies. The Google Analytics Opt-out Browser Add-on offers a withdrawal choice.

8.2 Social Media Widgets

Our website may provide integrations with social media environments, each possessing their private privacy stipulations.

8.3 Payment Fulfillment

Transactional processes are completed by PCI DSS-approved third-party operatives.

9. International Data Movements

We may transfer and process your data in jurisdictions other than Spain, ensuring we adhere to adequate protections in line with applicable privacy laws.

10. Youth Privacy

We do not intentionally collect information from individuals under 13. Should such information come to our attention, we ask that you contact us directly for its immediate removal.

11. Policy Revisions

Privacy Policy amendments may occur to reflect our evolving practices or legal obligations. We will inform you of such updates via our website, email notifications to registered users, or through site notices. Continued service use after such notifications implies your acceptance.

12. For Further Inquiries

Should any questions arise regarding our Privacy Policy or our data handling, please reach out to us:

13. Google Ads User Consent Policy Compliance

We are in compliance with the consent policies for Google Ads users. Your selections regarding cookies and tracking can be altered at any point through our cookie configuration tool.